FAQ | Boarding Requirements

Each of our guests is guaranteed outside time into our large fenced yard at least 5 times per day. We believe a happy dog is a well stimulated and exercised dog, which is why we ensure each dogs daily energy requirements are met with multiple outdoor times.

Our day starts at around 7:30am where each of our guests gets outside for their first let out of the day. After they are finished doing their business, they come back in to their individual kennel to enjoy their breakfast meal. After all dogs have been out once, they are then let out again for their second let out of the day and a longer playtime to socialize with new friends! (or if not social, time to enjoy the outdoors independently). We ensure each guest gets outside at least twice in the morning.

The dogs have quiet time typically between 12pm-1:30pm to settle and reenergize for more afternoon play.  From 2-5pm we rotate our guests into the yard multiple times for afternoon play time. Dinner time feeding is typically around 4pm. 

Final let out before bedtime is around 8-9pm, in which they are let out for their last outside time and tucked into bed for a good nights rest. Please note: staff is not physically in the building during the night, but the kennel is monitored with security cameras at all times.  

Each dog kennel is 5x6ft. It is a cozy space with infloor heat to keep your pups warm in the colder months. In the warmer months we have a/c, with a few kennels also having additional outdoor patio spaces attached to their indoor kennel. 

If you would like to see our indoor kennels and where your dog will be staying, please call or email to request a photo. We do not offer in-person viewings of our kennel due to the disruption it causes our current boarding guests to have unfamiliar people in their space. 

We prioritize health standards in our facility, and as such, we use Prevail disinfectant to clean our facility, as well as having multiple air purification systems throughout. 

Please note: Although sanitizing and proper cleanliness are practiced, there is still the slight possibility of your pet contracting an illness. When a pet is in an environment with multiple others, exposure to air-borne viruses are a possibility despite best cleaning efforts.  

By requiring all of our guests to be fully vaccinated, this helps to reduce the likelood of illness developing and spreading. Please be sure to review our vaccination requirements.

We appreciate and expect a full disclosure of your pets personality/temperament in order to match play groups, or be able to accommodate our more independent guests. We also encourage all our guests to be spayed or neutered but will review any exceptions on an individual level. 

Please ensure that your pet receives vaccinations at least 5 days prior to their stay at the Blue Mountain Pets Hotel if they do not currently have up to date vaccines.  We require you provide the veterinarian vaccination certificate so we are able to verify vaccines (we do not accept booklets with handwritten dates as proof -- it must be a printed certificate or reciept showing expiration dates). You can upload a copy on your online account or email us a copy. 

Dogs are to have their Rabies, DHLPP( or equivalent) , and Bordetella (the kennel cough or Bordetella vaccine).

Cats are required to have FVRCP (or equivalent) and Rabies.

During the warmer months, March to December (approximately, depending on the weather), we require proof that your dog also is flea protected with one of the monthly vet prescribed flea medications.  Please bring your proof of purchase receipt.

We require our cat guests to be flea protected year round, even if they are indoor cats only.

If a medical emergency arises with any of our guests while at the Blue Mountain Pets Hotel, we will attempt to contact you to discuss any course of action. If you are unavailable, we will attempt first, to use your own area vet, or if our guest is from a distance, we will take him/her to the our own area vet. All costs associated with the vet is at the owners expense. 

We will administer pill or liquid medications/supplements as specified, please have separate written instructions to present on check in.  

We do not administer injections.

What is kennel cough? 

It is a highly contagious, upper-respiratory illness which is spread by an air-borne virus.  The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge, which can last anywhere from a few days to several weeks. The kennel cough vaccine is not a gaurantee that your dog wont contract this illness, but it does typically help symtoms from developing into anything too serious. Most vaccinated dogs are able to fight the infection on their own without serious complications, and antibiotics can also be provided as a precaution. We always recommend speaking with your vet for best course of treatment.