FAQ | Boarding Requirements

Each of our guests is guaranteed outside time into our large fenced yard at least 5 times per day. We believe a happy dog is a well stimulated and exercised dog, which is why we ensure each dogs daily energy requirements are met with multiple outdoor times.

Our day starts at around 7:30-8am where each of our guests gets outside for their first let out of the day. After they are finished doing their business, they come back in to their individual kennel to enjoy their breakfast meal. After all dogs have been out once, they are then let out again for their second let out of the day and a longer playtime to socialize with new friends! (or if not social, time to enjoy the outdoors independently). We ensure each guest gets outside at least twice in the morning.

The dogs have quiet time typically between 12pm-2pm to settle and reenergize for more afternoon play.  From 2-5pm we rotate our guests into the yard multiple times for afternoon play time. Dinner time feeding is typically around 4pm. 

Final let out before bedtime is anytime after 8pm, in which they are let out for their last outside time and tucked into bed for a good nights rest. 

Each dog kennel is 5x6ft. It is a cozy space with infloor heat to keep your pups warm in the colder months. In the warmer months we have a/c, with a few kennels also having additional outdoor patio spaces attached to their indoor kennel. If you would like to see our indoor kennels and where your dog will be staying, please call or email to request a photo. 

We prioritize health standards in our facility, and while sanitizing and proper cleanliness are practiced, we further require all our guests to be up-to-date with all vaccinations. 

We encourage all our guests to be spayed or neutered but will review any exceptions on an individual level.

We appreciate and expect a full disclosure of your pets personality in order to match play groups, or be able to accommodate our more independent guests.

Please ensure that your pet receives vaccinations at least 5 days prior to their stay at the Blue Mountain Pets Hotel.  We require you bring the veterinarian vaccination certificate so we are able to verify, and copy during the check in appointment time. 

Dogs are to have their Rabies, DHLPP( or equivalent) , and Bordetella (the kennel cough or Bordetella vaccine).

Cats are required to have FVRCP (or equivalent) and Rabies.

During the warmer months, March to December (approximately, depending on the weather), we require proof that your pet also is flea protected with one of the monthly vet prescribed flea medications.  Please bring your proof of purchase receipt.

We require our cat guests to be flea protected year round.

If a medical emergency arises with any of our guests while at the Blue Mountain Pets Hotel, we will attempt to contact you to discuss any course of action. If you are unavailable, we will attempt first, to use your own area vet, or if our guest is from a distance we will take him/her to the our own area vet/ or on-call vet.

We will administer pill or liquid medications/supplements as specified, please have separate written instructions to present on check in.  

We do not administer injections.

Infectious trachea bronchitis is a highly contagious, upper-respiratory disease which is spread by an air-borne virus. The incubation period of the disease is roughly 3 to 7 days. The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge, which can last anywhere from a few days to several weeks. Although this coughing is very annoying and can be persistent, it does not usually develop into anything more serious. However, just as with the common cold, it can lower a dog's resistance to other diseases making him susceptible to secondary infections, and so he must be observed to avoid complications.